Information about cookies and tracking technologies used on our platform.

Captain Cooks Casino Cookie Policy

This Cookie Policy explains how cookies and similar tracking technologies are used on the Captain Cooks Casino website and related services. The Policy applies to all users accessing the platform from Canada and describes the types of cookies deployed, the purposes for which they are used, and the options available to control them.

1. What Are Cookies

Cookies are small text files that are stored on a device when a website is visited. These files contain information that allows the platform to recognize a browser and capture certain data during a single session or across multiple visits. Cookies may be stored only for the duration of a browsing session or remain on a device until deleted or until they expire.

On this platform, cookies are used to support user experience, maintain security, analyze performance, and meet regulatory requirements applicable to operations in Canada.

2. Types of Cookies Used

2.1. Essential Cookies

Essential cookies are necessary for the operation of the website and services. They enable core functionality such as account authentication, session management, security verification, and access to restricted areas of the platform. Without these cookies, certain features and services cannot function correctly. Essential cookies do not require user consent, as they are strictly necessary for service delivery.

2.2. Performance and Analytics Cookies

Performance and analytics cookies collect information about how visitors interact with the website. This may include data on pages visited, time spent on specific sections, error messages encountered, and navigation patterns. The data is used to identify technical issues and improve the stability and performance of the platform. Information collected through these cookies is aggregated and anonymous.

2.3. Functional Cookies

Functional cookies allow the website to remember user selections and preferences, such as language settings, regional settings, and display options. These cookies support the provision of customized features without directly identifying the user.

2.4. Targeting and Advertising Cookies

Targeting and advertising cookies may be used to deliver promotional content that is relevant to user interests and to measure the effectiveness of marketing campaigns. These cookies track browsing activity across the platform and may be set by third-party advertising partners. Users can opt out of promotional electronic communications as described in the Privacy Policy.

3. Third-Party Cookies

The platform may use cookies placed by third-party service providers that assist with analytics, payment processing, and customer relationship management. These third parties operate under their own privacy policies and cookie practices. The company does not control third-party cookies and users are encouraged to review the privacy policies of those third parties.

Third-party cookies may include, for example, cookies from gaming providers such as Microgaming and NetEnt, payment processors, and analytics services. The use of these cookies is governed by the respective third party’s privacy policy.

Session cookies are temporary cookies that are deleted automatically when the browser is closed.

Persistent cookies remain on a device for a predetermined period or until they are manually deleted. The storage period depends on the purpose of the cookie and may range from a few days to several years.

5.1. Browser Settings

Users can control and delete cookies through their browser settings. Most browsers provide options to:

Block all cookies
Block third-party cookies only
Delete cookies after each session
Set exceptions for specific websites

Instructions for managing cookies differ by browser. Users should consult the help documentation of their browser for specific guidance. Blocking essential cookies may result in limited access to certain features or services on the platform.

5.2. Opt-Out Tools

For advertising cookies, users may use opt-out tools provided by advertising networks and industry organizations. These tools allow users to disable targeted advertising cookies from participating companies. Opting out limits personalized advertising based on browsing behavior but does not eliminate all advertising.

5.3. Mobile Devices

Mobile browsers generally provide cookie management options similar to desktop browsers. These settings can be accessed through the browser menu on the device. Certain mobile operating systems may also provide additional privacy controls related to tracking technologies.

6. Cookies and Account Security

Cookies are used as part of the security infrastructure of the platform to verify identity, prevent unauthorized access, and detect fraudulent activity. Security cookies support the protection of user accounts and help meet regulatory requirements imposed by the Alcohol and Gaming Commission of Ontario and iGaming Ontario.

If security-related cookies are disabled, access to an account may be restricted or additional verification steps may be required during login.

7. Data Processing and CRM

Data derived from cookies may be processed for customer relationship management purposes, as permitted under applicable Canadian privacy legislation. This includes the analysis of user behavior to support service improvements, the customization of communications, and the maintenance of records required by licensing authorities.

All such data processing activities are intended to comply with obligations under Ontario gaming regulations and Canadian privacy laws.

8. Geographic Restrictions

The cookie practices described in this Policy apply specifically to users accessing the services from Canada, with particular focus on the Province of Ontario where active licenses are held. Cookie deployment and data collection processes are designed with reference to applicable Canadian federal and provincial privacy requirements.

9. Age Verification

Cookies are used to support the enforcement of age restrictions on the platform. Users must be 19 years of age or older in Ontario and 18 years of age or older in other Canadian provinces to access the services. Cookie data may be used in conjunction with account verification procedures to ensure compliance with applicable legal age requirements.

10. Changes to This Policy

The company reserves the right to modify this Cookie Policy at any time to reflect changes in technology, legal requirements, or operational practices. Material changes may be communicated through the website or by email to registered users. Continued use of the services after any update to this Policy constitutes acceptance of the revised terms.

The version of this Policy in effect is the one available at the time of access. Periodic review of this document is recommended in order to remain informed about current cookie practices.

11. Contact Information

Questions regarding this Cookie Policy or requests to exercise rights related to cookie data should be directed to the support team through the 24/7 support service available on the website. Inquiries related to privacy and data protection are handled in accordance with applicable Canadian privacy legislation.

This Cookie Policy should be read together with the Privacy Policy and the Terms and Conditions, which provide further information regarding data collection, data processing, and user obligations.